Job Description

IMPACT:

This I.T. Project Manager provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:

• Leads internal and client project status meeting and manages all aspects of project management for IT projects
• Demonstrates skills in multiple project management methodologies including Agile and Waterfall
• Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
• Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.
• Follows company project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis
• Ensures on-time, on-budget project delivery for the customer business
• Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
• Initiates interaction with the customers and resolves service issues while fostering key relationships
• Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
• Manages escalations as necessary
• Produces ad hoc and recurring reports relating to time and utilization & performance of delivery, IT Support and monitoring teams.
• Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
• Complies with all people-related processes as mandated by company

OFFERED:

• Remote work
• Highly competitive salary & benefits
• Strong opportunities for growth

IDEAL PROFILE:

This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.

• 7-10 years of experience in an IT project management related capacity, including work with multiple methodologies (Waterfall & Agile required).
• Stable work history in customer-facing technology coordination role, including promotions/progression and/or accolades & awards.
• Able to guide both internal and client project team members to ensure deadlines are met, scope is kept on track, and risks are proactively addressed.
• Strong interpersonal skills and managing internal and external stakeholders
• Experience working with multi-disciplinary teams
• Able to assertively manage project team members (company and client) to ensure dates are met, scope is controlled and risks are actively mitigated.
• Detail oriented and process focused mind set
• Strong business acumen with ability to establish and manage standard operating procedures for service delivery
• Highly skilled with various Microsoft applications related to project management and communication.
• Able to meet minimal travel requirements for milestone related meetings.
• Located in the Eastern time zone and be either a US Citizen or US Permanent Resident.

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