Customer Intelligence Analyst
Remote | Client Services | Full-Time
WHO WE ARE
Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.
THE ROLE
We are seeking a dynamic and experienced Customer Intelligence Analyst to join our team. The ideal candidate will play a crucial role in driving strategic initiatives, managing specialized projects, and enhancing the operational excellence of our Client Services team. This position requires a proactive leader with a strong background in data analysis, excellent communication skills, and a passion for delivering high-quality results. This position will also assist in the optimization of software tools, with a primary emphasis on Salesforce reporting, dashboards, and analysis.
YOU WILL
Utilize the latest tools and technologies, including AI and automation, to enhance customer operations and increase efficiency.
Through data analysis, identify opportunities to support the Client Services team in achieving operational excellence by identifying process improvements, implementing best practices, and developing training to ensure the effective use of software tools.
Analyze customer feedback and behavior patterns to understand drivers of customer satisfaction, customer loyalty, churn, expansion opportunities, and retention.
Support fellow Ops team members in strategic projects such as managing product releases, coordinating with cross-functional teams to ensure internal enablement, effective and intentional customer communication, and training.
Collaborate with cross-functional teams to define project objectives, deliverables, and timelines. Monitor project progress, identify potential issues, and implement corrective actions as needed by facilitating regular project status meetings and cascading updates to stakeholders.
Create comprehensive reports summarizing data, findings and actionable recommendations to drive business decisions. Build and maintain dashboards in Salesforce and PowerBI and/or similar tools to monitor key metrics for stakeholders.
YOU BRING
Minimum of 5 years of experience in data analytics, preferably in the software or financial services industry.
Proven track record of successfully managing complex projects and product launches.
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
Proficiency in project management tools and software including, but not limited to, Salesforce, ChurnZero, Pendo, and PowerBI
BONUS POINTS
Familiarity with SaaS business models and the technology landscape.
Proficiency with project management tools and methodologies (e.g., Agile, Scrum).
Experience in customer experience or product development initiatives is a plus.
WE OFFER
Compensation Information
Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $70,000 to $100,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.
AAP/EEO Statement
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
...Reports To Warehouse Manager/Supervisor Fill customer orders using a pick list and prepare orders for shipment according to company standards. Obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled...
...living, traditional learning, and civic responsibility POSITION SUMMARY: We are seeking an enthusiastic & knowledgeable Biology teacher to join our dedicated education team. The ideal candidate would have a passion for biology and a commitment to fostering a positive...
...federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens. Job... ...As a Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer, collecting business requirements...
...Citizenship Required:YesJob Description:Seize your opportunity to make a personal impact as a Windows OS Administrator supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.At GDIT,...
...Job Posting: Speech-Language Therapy Assistant (SLPA) Location: In-Home Services (TheraCare Pediatric Services) Job Type: Full-Time/Part-Time ****Flexible and Competitive pay **** TheraCare Pediatric Services is seeking a passionate and dedicated Speech-Language...