Job Description

Public Trust: Other

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Business Analyst joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer, collecting business requirements and system documentation supporting business and IT activities and to conduct, document, and communicate data collection and analysis. In this role, a typical day will include:

• Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business process, and working on additional custom functionality to meet the business needs.
• Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
• Performing fit-gap analysis between Salesforce functionality and customer requirements.
• Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.
• Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and to provide assistance with technical inquiries related to system implementations, as needed.
• Breaking down roadmaps into epics and decompose into user stories.

• Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met.
• Listing out risks and constraints in relation to identified requirement.
• Working with stakeholders and the project team to prioritize the backlog.
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources.
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.
• Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis
• Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs.
• Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS.
• Recommending changes to the overall system or network to ensure service to the customer.
• Serve as primary contact with the Subject Matter Experts.
• May coach and mentor other Business Analysts.
• Daily demonstration of a Consultant Mindset:
  • Strategic Thinker - You look beyond immediate needs and understand the bigger picture
  • Problem Solver - You break down complex problems and design actionable solutions
  • Technical Translator - You can translate technical requirements into business language and vice versa
  • Change Agent - You drive user adoption and champion continuous improvement
  • Empathetic Listener - You actively listen to stakeholder needs and challenge assumptions constructively
  • Influencer - You build trust, manage expectations, and lead with credibility

WHAT YOU’LL NEED:

• Bachelor’s degree and 5+ years related hands-on experience
• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• Hands-on experience using JIRA, Confluence, and SharePoint
• Experience working in a Scrum and/or SAFe Agile environment
• Proficient using MS Excel and Access
• Proficient designing and building reports
• Competent using MS Word and PowerPoint
• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Consistent quality performance rated valued or higher
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

• Salesforce and/or other Customer Relationship Management (CRM) software application strongly preferred
• Certified SAFe Agilist, SAFe Practitioner or Scrum Master
• Salesforce Admin and/or Platform Developer 1 certification(s)
• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or heath insurance/heath care experience
• 6+ years of experience years of experience working with data and completing data analysis activities
• 3+ years of experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated, well-organized and strict attention to details
• Ability to understand and manage customer expectations and software implementation methodology
• Ability to prioritize and work on multiple projects at the same time
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

WHAT GDIT CAN OFFER YOU:

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

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