Job Description

Job Description

Metro State University, Minnesota?s public, urban university, and four-time recipient of the Insight Into Diversity Higher Education Excellence in Diversity (HEED) Award is seeking to hire a Digital Process Automation Specialist This is a fulltime position within the Institutional Effectiveness and Technology (IET) Division.

Job Responsibilities:

This position serves as the web and application developer within Integration, Development, Enterprise Architecture, & Solutions department (IDEAS). The focus of this position is to be a high-level resource, and a key member of a team focused on developing, implementing, administrating, customizing, and supporting the university recruitment and retention applications at the enterprise level. This position also serves as the technical expert and lead for the University?s Constituent Resource Management (CRM) system and is responsible for the oversight for all University CRM configurations, data integrations, and custom and third-party applications. This position is responsible for ensuring appropriate information and data security protocols are implemented and adhered to. This includes participation in data classification and governance efforts.

This is a highly responsible position that provides daily delivery of customer focused university-wide technical support. This position's scope includes tier three technical support for employees within IET and areas across the university where proper use of enterprise applications is critical to successfully accomplish their tasks and goals.

This position plays a critical role in supporting the division?s digital accessibility efforts by ensuring the work they lead and perform is in alignment with current and future policies, procedures and guidelines.

Specific Activities include:

1. Applications Development, Administration, & Configuration

2. Service Management

3. Project Management

4. Governance, Process, and Planning

Minimum Qualifications

The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position:

• Two-year degree in MIS, Business Administration, or an IT related field; or a combination of equivalent education, training, and work experience.
• Five (5) years of experience working in an administrative role in an enterprise CRM.
• SQL/Database experience and/or understanding.
• Ability to analyze and align university-wide business processes to provide efficient technical solutions within the university CRM solution(s).
• Strong written and verbal communications skills with the ability to participate in discussions with a diverse group of technical and non-technical individuals both internal and external to the university.
• Experience leading stakeholder groups through process and technical changes.
• Strong understanding of university recruitment and retention processes and the departmental functions supporting them.
• Experience with Microsoft Office products, including Access, Excel, and Word.
• Experience developing functional dashboards and reports.
• Two years of experience implementing best practices for CRM users, including system documentation, user training, data integrity and integration between systems

Preferred Qualification 

• 5+ years? experience working with CRM application design, build, test, and deployment to production.
• Hands-on experience supporting or performing processes within a student affairs department in a university.
• Comprehensive understanding of student lifecycles stages in both recruitment and retention.
• Experience with Minnesota State?s system-wide Student Information System, ISRS.
• Experience with enterprise reporting/business intelligence methodologies.
• Familiarity with data warehouses and their data dependencies for long-term analysis.
• Experience working with student-facing functional areas such as Admissions, Marketing, Registration, Billing, and/or Academic Advising.
• Familiarity with Web Services and their uses integrating authenticated portals with enterprise information systems.

Other Requirements

Physical Requirements of the Job: Requires occasionally transporting such articles as file folders, ledgers, and small tools.  Although a sedentary job is defined as one which involves maintaining a stationary position for long periods of time, a certain amount of movement is often necessary in carrying out job duties.

Notice : In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on university business who use a rental or state vehicle shall be required to conform to Minnesota State?s vehicle use criteria and consent to a motor vehicle records check.

Work Shift (Hours / Days of work)

Monday ? Friday, 8 am-4:30 pm, with some evening and weekend hours required based upon need

Telework (Yes/No)

Work location is flexible, including 100% remote, with some required
dates/meetings at the St. Paul campus such as orientation, team building/retreats, convocation week and commencement.

About

The University: 

Metro State University empowers learners to transform their lives and communities through relevant, student-centered education in an inclusive, anti-racist, and supportive learning environment.

Metro State University provides an excellent, inclusive, and engaging education to eliminate opportunity gaps and empower our students to lead our communities to a prosperous and equitable future. The university offers programs leading to baccalaureate, masters, and applied doctoral degrees. We provide accessible, high quality liberal arts, professional, and graduate education with continued emphasis on marginalized groups, including adult learners. Metro State is a five-time recipient of the Insight into Diversity Higher Education Excellence in Diversity (HEED) Award, most recently in 2023. Federally recognized as a Minority Serving Institution, its employees serve more than 9,000 post-traditional learners, two-thirds of whom identify as belonging to communities of color or American Indian nations, are first in their family to attend college, and/or are eligible for Pell Grants. Since we do not operate residential facilities, Metro State University students all commute to class locations across the Minneapolis-St. Paul metro area, or take their courses wherever they are through our many distance-learning and hybrid course offerings, allowing Metro State to truly be ?where learning meets living.? Metropolitan State is recognized by CollegeNet as a leading higher education promoter of social mobility for students (Ranked # 31 out of 1,206 in 2024). Recognized in 2008 and 2016 by the Carnegie Foundation for Community Engagement, the university is committed to academic excellence and community engagement through curriculum, teaching, scholarship, and services designed to support an urban mission. As a member of Minnesota State Colleges and Universities System, Metro State University actively works to achieve the Equity 2030 goal of the system, with initiatives to close disparities among student groups that focus on academic programs, policies and procedures, and effective student support. In addition, equity and anti-racism strategies are focused on building an inclusive and welcoming campus climate, hiring and retaining a diverse workforce, and developing our capacity to serve students in a culturally responsive manner. The university is finalizing a new strategic plan, with the draft goal of enhancing its legacy of student success by becoming the region?s premier institution for high-quality, accessible, and equitable education, promoting social mobility and community engagement.

Visit the Metro State University website to learn more about the university, our programs, and our students. Learn more about Minnesota State Colleges and Universities at their website .

For campus safety information and crime statistics visit:

The School/Academic Department: The Institutional Effectiveness & Technology (IET) division oversees University Technology Applications & Systems, Data & Reporting, Service Management, University Project Management and University wide process improvement.

Salary Range: $32.89 - $54.06 / per hour depending upon qualifications

Application Procedure :

Applications will only be accepted through the State of Minnesota Employment site at .  Applicants may upload a unique and tailored resume and have the system automatically fill in portions of their application.  This system also allows you to apply without a resume and complete an application by filling in each section.  A progress bar will show what steps remain in the application process.  You may also need to respond to screening questions about your qualifications.  Applicants may save at any time and return later to complete their application.

Applications must be received by 12:01 AM on Closing Date: 11/27/2024

*To comply with privacy and data practices requirements, please refrain from including personal information or photographs in your application materials.

* Employment for this position is covered by the MAPE collective bargaining agreement which can be found at: 

For TTY, call Minnesota Telecommunications Relay Service (TRS) at 7-1-1 or 1-800-627-3529.

Metro State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

The University provides reasonable accommodations to qualified individuals with disabilities upon request.

About Metropolitan State University

Metropolitan State University offers over 60 baccalaureate majors, 10 master?s degrees, and 2 doctoral programs. Founded in 1971, the university is a member of the Minnesota State Colleges and Universities system and is the only state university in the Twin Cities. It is a comprehensive urban university committed to meeting the higher education needs of those who live and work in the 13 county metropolitan area.With a strong tradition of individualized educational programs, we are fully committed to high-quality, affordable education for working adults. Faculty, staff and more than 11,000 full- and part-time students reflect the area?s rich diversity, provide a highly student-centered environment and demonstrate unwavering commitment to civic engagement.

Connections working at Metropolitan State University

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Remote job, Flexible hours, Shift work, Weekend work, Afternoon shift, Monday to Friday,

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