Join Our Team as a Veterinary Teaching Hospital Assistant!
Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Veterinary Teaching Hospital Assistant !
Hours: Monday - Friday, 8am - 5pm . Holidays and weekend hours will be required as needed based on team coverage.
This position is not eligible for Visa sponsorship.
Why Youll Love This Position:
Key Job Duties
Customer Service/Client Communication
Administrative Tasks
Service Coordination
Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career youll be proud of!
Characteristic Duties and Responsibilities
Schedule appointments using client and patient software to record the appointment.
Determine if it is an emergency situation and which services to schedule.
Relay information and requirements for the appointment to client or referring veterinarian.
Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.
Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.
Receive and register clients.
Collect information from client and establish or update client and patient information using the client and patient software program.
Establish account.
Enter exam fee and medical record fee.
Compile charges on the account according to hospital policy.
Collect deposits from clients for inpatient care.
Enter payments and adjustments to clients accounts.
Prepare paperwork for patients visit.
Assist veterinarian in pulling medical records or locating patient history.
File client information in permanent files.
Take prescription and food orders and deliver to appropriate veterinarian or pharmacy or customer as appropriate.
Deliver prescribed medication and supplies to clients.
Knowledge, Skills, and Abilities
Ability to communicate by phone and in person with individuals in a variety of situations in a positive and helpful manner.
Ability to maintain confidentiality of medical records.
Ability to multi-task and deal with multiple priorities.
Knowledge of veterinary hospital routines and functions.
Ability to assess emergencies and refer to appropriate hospital staff.
Knowledge of medical terminology.
Knowledge of animal disease symptoms.
Ability to come in contact with animals.
Ability to work in an environment that houses and heals sick animals.
Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood.
Ability to utilize veterinary client and patient registration system.
Ability to enter data with speed and accuracy.
Ability to provide assistance to veterinary students who are learning office systems and processes.
Ability to work as part of a team.
Ability to retrieve files and pet supplies.
Ability to carry/hold/restrain animals.
About Iowa State University
Iowa State University is a student-centric leading land grant university known worldwide for excellence in science and technology, discovery, and innovation. Operating with the conviction that higher education should be accessible to all, Iowa State offers more than 100 undergraduate, over 110 graduate, and nearly 85 doctoral programs, and is established as an R1: Doctoral University with world-class scholars tackling challenges with innovate research and solutions. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state ... law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against.
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