One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.
We’re looking for amazing Travel Sales and Support Agents to fill this role. You’ll be responsible for selling Princess North American products to Travel Advisors (and direct guests, when applicable) and providing service support for incoming calls from Travel Advisors (and direct guests, when applicable) as well as internal colleagues from various departments. The agent will drive sales and meet monthly individual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer service. The person will work closely with Sales Coaches alongside a team of sales agents to support the overall department goals. This is an agile position expected to meet and reach to the changing needs of customers and the business. The Reservation Sales and Support Agent serves as a subject matter expert on products, policies and programs.
Here’s a summary of what Princess is looking for in its Travel Sales and Support Agent. Is this you?
Responsibilities
Please note: The start date for this position is June 9, 2025 . Training hours will be Monday - Friday from 8:30 AM - 5:15 PM PST. After training work shifts will be between the hours of 5 AM to 7:10 PM PST Monday through Friday and between 6 AM - 5:10 PM Saturday and Sunday. You will be required to work at least one weekend day every week. Work schedules are subject to change based on department needs.
Requirements
Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WY)
What You Can Expect:
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact
recruiting@hollandamericagroup.com
#PCL
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