Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As part of the Global Business Consulting organization, the TPM (Travel Program Management) practice line is one of the fastest growing organizations within that group, aiming to provide value by performing strategic and operational travel management on behalf of our customers. One of our large technology customers is looking for a qualified global travel program manager to lead an outsourced operational team, based in the United States. This role is extremely visible as it supports all levels of financial managers to top level Executive Partners that travel globally, and frequently, for this very established technology organization. **What You'll Do:** + Provide strategic advice to business partners under the direction of and in partnership with the client. + Drive the clients travel program strategy, including change management, Crisis Management support and employee education on travel policy content. + People manager of a distributed team to support client's strategy in the deployment of new travel tools, travel processes/programs, payment solutions and integration of client's acquisitions. + Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the client for future consideration. + Deploy best practices / consistent processes across the regions and identify innovative solutions to achieve continuous improvements, savings and efficiencies to optimize clients' travel program. + Coordinate and lead communications, progress, consistencies, and standard processes in performing tactical / operational travel management activities. + Provide regular and detailed communication on progress against performance targets including customer service level agreements. + Ensure customer satisfaction meets clients' SLA and create action plan to address improvements + Perform specific vendor management activities under the direction of the client. + Interact with the clients global and regional partners, client suppliers, Amex GBT Global Business Consulting team, regional Amex GBT client managers and Amex GBT service delivery. + Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities. + Support client's global card payment solutions strategy and work with clients' card provider on new innovative solutions to address specific market needs. + Organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for partners. **What We're Looking For:** + Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization and manage a global/regional team. + In-depth travel industry knowledge, Business Travel background required. + Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills. + Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy. + Excellent written/verbal skills, strong business presentation skills and technical skills. + Fluent in English, additional language skills a plus. + Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail. + Experience influencing and driving cultural change. + Communication - candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents. + Candidate must be experienced in addressing senior leadership, inspiring change through the ability to communicate and "sell" the travel program's value proposition. + Leadership - candidate must have the ability to inspire change through influencing skills and the ability to gain agreement based on mutual goals and business objectives. + Command Skills - individual must have experience and understand what it takes to be successful in a complex corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units, etc. Individual must have experience managing conflicting styles, attitudes, etc. and not allowing them to detract from the vision and value proposition. The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets. **Location** United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance ( **The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT. + **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( . **What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for! Click Here to Learn More (

Job Tags

Immediate start, Flexible hours,

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