Job Description
**THIS IS A FULLY REMOTE POSITION.
A360 is seeking a Remote Senior Business Analyst with deep insurance domain expertise, who thrives on solving complex problems and translating business needs into impactful Salesforce solutions.
- About the Role
The Salesforce Consultant will work alongside project team members to ensure requirements, user stories and testing meet client and team expectations for our Salesforce Implementation Projects & Managed Services accounts.
Your key responsibilities will include detailed requirements analysis, process documentation, user story creation, test case definition, and supporting test and training execution. While the primary focus is business analysis, familiarity with Salesforce declarative functions and basic administrative tasks is highly beneficial.
You will work closely with all team members, including project managers, architects and developers as well as client product owners, subject matter experts, technology resources and executives. You possess a passion for problem-solving, details and analysis to help teams and clients succeed. You serve as the Voice of the Customer.
- About you
- Deep expertise in the insurance domain , especially across P&C brokerages, MGA/Us, and carriers.
- A team player with a positive demeanor and good interpersonal skills with respect to internal and external interactions and relationships.
- Service-oriented and innately driven to produce outstanding customer satisfaction and results.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Highly organized and detail oriented with excellent verbal and written communication skills
- Analytical and prone to logically and methodically work through problems
- Possess a sense of urgency with strong organizational and follow-up skills.
- Ability to develop relationships with new people in a professional environment and a desire to proactively contribute to, and enhance, team outputs
- Enjoys discovering, learning about and implementing new technologies
- Primary Responsibilities
- Coordinate, lead & facilitate client Discovery & refinement sessions to generate & clarify requirements (co-lead w/ Solution Architect)
- Participate in customer projects to support the execution of all project implementation phases including client discovery, requirements gathering, user story definition, system and user testing, deployment, training and post go live support
- The consultant serves as the Voice of the Customer advocate to define requirements and ensure user stories, deliverables and solutions align with their specifications including any edge cases that might be discovered
- Effectively translate customer requirements, both functional and technical, into well-organized, documented user stories for team development, including acceptance criteria and design considerations
- Collaborate with customers to define project related Critical Success Factors (CSFs) & ROI measurements to articulate value related to client business goals
- Capture baseline metrics, monitor progress and provide business value updates to customers
- Document and manage user stories, detailed requirements, process flows and user acceptance criteria
- Create business process flows, use cases, user stories and acceptance criteria
- Support, prep and co-lead sprint demos to showcase build activities to the client and facilitate feedback discussions as the functionality relates to customer requirements
- Build, organize, groom and maintain the project backlog, ensuring the backlog is prioritized and aligned to project and team objectives
- Work closely with senior team members to ensure deliverables meet requirements; create and maintain documentation as required
- Support team with testing execution against user stories and test plans against all phases of an engagement, including test scenario execution, testing results documentation and defect tracking and resolution
- Create and contribute to project documentation as required
- Contribute to configuration and declarative build tasks within Salesforce
- Contribute to a collaborative team environment through internal knowledge sharing and skill development
- Conduct training & functional knowledge transfer activities
- Required Qualifications
- Minimum Two (2) years of experience in a relationship based, customer facing role as a business analyst or consultant
- Demonstrated experience in the insurance industry with brokerages and/or carriers for Commercial Lines and Personal Lines
- Experience in a Salesforce consulting environment preferred
- Minimum 1 years Experience with Agile project methodology including basics of backlog management, user story definition and components, acceptance criteria and sprint planning
- Salesforce Certified or Accredited Administrator, Business Analysis Associate or other related certifications is a plus
- Work experience with a professional consulting organization a plus; exposure to business analysis and related tasks
- Working understanding of all phases of the application development life cycle and understand SDLC/ Waterfall and Agile concepts
- Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
- Familiarity with cloud-based, enterprise level packaged applications
- Ability to meet travel requirements, when applicable (potential for up to 20% travel)
- Able to work US Eastern Standard Time Hours
Job Tags
Full time, Work experience placement, Remote work,