Job Description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Salvage Specialist! Join us and support CSAA IG in achieving our goals.

Your Role:

Works on low- to moderate-complexity assignments. Uses judgment and initiative in determining best method to complete tasks or new procedures

Develops knowledge of all tasks in the department. Receives guidance from proficient staff members and supervisor. Errors can cause significant difficulty and result in loss of productivity.

Level of supervision: Works under close supervision and direction from designated peers. Some work may be done without established procedures. Prioritizes own work.

Your work:

• Completes external communication in writing, by telephone and by electronic means (e.g., e-mail).
• Maintains logs, records, inventories, calendars and databases to manage assigned inventories.
• Investigates, evaluates, negotiates and settles low- to moderate-complexity vehicle titling issues and low-complexity property (i.e., homeowners, vehicle) salvage claims.
• Learns to perform quality control and compliance review and implement for assigned work.
• With a mentor, assists and coordinates projects for the department including preparing data/file reviews, manual updates, meeting arrangements and minute taking.
• Recognizes issues needing escalation.
• Receives coaching and works with guidance and partnership through resolution.
• Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).
• Receives guidance on complicated regulatory changes and communicates procedural impact affecting internal and external partners and customers.
• Complies with all Department of Insurance regulations (in multiple states) and statutory requirements: correspondence; forms; timeframes.
• Assists in catastrophes.
• Work activity may involve taking auto First Notice of Loss (FNOL) and adjusting low-complexity property claims.
• Provides input to supervisor on assigned work volumes and performance in order to obtain goals for department, division and enterprise.

Required Experience, Education and Skills

• High School Diploma/GED or 2 years customer service experience in the insurance industry
• Clerical, office or support experience and 0-2 years customer service experience.

What would make us excited about you?

• Ability to communicate effectively over the telephone using active listening skills.
• Analytical, problem-solving, prioritization and organizational skills.
• Moderate math and computer skills with technical aptitude to utilize a variety of software applications.
• Ability to learn different lines of coverage (i.e., homeowners, auto, personal property).
• Ability to employ critical thinking.
• Ability to work in a flexible, changing environment.
• High sensitivity, confidentiality, diplomacy and tact in dealing with work/titling issues.
• Ability to learn Department of Insurance regulations and DMV regulations in multiple states.
• Ability to learn to handle low-complexity claims.
• DMV title experience
• Bilingual a plus
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average hourly rate range of $19.60 - $21.78. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. 00

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