Job Description

Job title: Servicenow Developer

Location: Lisle,IL (5 day on-site)

Pay rate: $64-65/hr

Responsibilities:

• Assist in executing the IT strategy to drive the adoption and implementation of ITSM and ITOM best practices, ensuring alignment with business objectives and operational efficiency.
  
• Build enduring relationships to foster collaboration and knowledge exchange.
  
• Develop and oversee a strategic roadmap to enhance organizational excellence through the effective implementation and continuous improvement of ITSM services, processes, and tools.
  
• Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.
  
• Analyze service performance metrics and drive process enhancements to improve service quality.
  
• Ensure compliance with IT governance, risk management, and security policies.
  
• Providing both technical and thought leadership for integrations and development of ITSM and ITOM tools while also promoting best practices.
  
• Mentoring service and process managers on ITSM and ITOM concepts.
  

Desired Skills:

• Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.
  
• Demonstrated experience in ITSM frameworks
  
• Extensive experience with ServiceNow and SolarWinds
  
• Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP and JavaScript.
  
• Demonstrated ability to influence and consult (on pros, cons, and risks).
  
• Provide thought leadership in solving business processes and technical problems.
  
• Ability to analyze data findings to draw conclusions and develop actionable recommendations.
  
• Excellent communication skills.
  
• Ability to explain complex practices, processes, or procedures in clear and simple terms.
  
• Demonstrated experience in leading process improvement and organization change initiatives.
  
• Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.
  
• Excellent presentation, time management, and collaborating skills.
  
• Plans and carries out responsibilities with minimal direction.
  
• Ability to collaborate effectively with individuals from diverse cultural backgrounds.
  

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 91127026
• Position Id: 21471

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