The Service Counter Clerk is first and foremost responsible for guest relations and satisfaction He/She is primarily responsible for providing services to our guests such as check cashing, wire transfers, lottery, etc. He/She will help to control guest flow on the front end by helping wherever necessary, as prompted by management. He/She is responsible for helping to ensure a safe and clean environment on the front end and throughout the store by reporting issues to management and helping with cleanups of spills and other safety hazards.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Follows daily work schedule as assigned by management
Follows dress code in accordance with team member handbook
Performs service counter duties including but not limited to: answering the telephone, cashing checks, accepting and entering utility payments, helping guests with wire transfers, making money orders, lifting, stocking product, blocking, facing, dusting, and ordering; these duties may include sacking and checking duties as needed
Awareness of policies (Check Cashing, Refunds, Gift Cards, etc.) in place in order for the store to remain profitable
Help management run the front end by assisting where needed and helping to ensure checkers and sackers are sent on break and home on time
Must be attentive at all times to needs of guests and be ready and able to direct/take guest to items in question
Performs other duties as requested or required by management
Key Requirements:
High School Diploma or equivalent
Must meet the requirements of a sacker and checker
Ability to work at fast-paced, but efficient and controlled manner
Ability to perform all physical aspects of duties, including but not limited to bending, standing in place, lifting, walking, squatting, climbing and at times running
Ability to operate all checker equipment, office equipment, Post Office equipment, and count money and make change
Ability to accept supervisory coaching related to performance, work habits and attitude
Ability to function as a team member and get along with others
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