Job Description
Senior Bank Teller (Part-time) Location Phoenixville, PA : At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: The Sr. Teller/Banker is the front line and most visible role within the branch. Charged primarily with performing transactions across the teller line, the Banker/Teller has the opportunity to be the most useful person in our “Memorable Experience” business model. Getting to know the customer, recognizing faces, and remembering names are all critical to the success of the model. The Banker/Teller is most often the representative of the bank when delivering on the “Memorable Experience” to customers who utilize our branch on a regular basis
- Assist all team members in the efficient handling of member needs and their cash drawers.
- Must be able to perform all teller responsibilities at a very high skill level while ensuring the clients in the branch are serviced with our excellent customer service standards.
- Review and check the work of other team members as needed and assist in the resolution of cash drawer or transaction issues.
- Responsible to record the daily balances and verify cash totals.
- Complete required monthly/daily reports and records accurately and promptly, along with daily/monthly audits.
- Ability to multitask is a must as this role is responsible for maintaining the branch's cash levels within the outlined policy and procedures, balancing and maintaining the Vault and the ATM.
- Knowledgeable in a broad variety of member service functions such as assisting with account opening, account issues, account maintenance, and answering customer questions regarding our sales office service.
- Ability to sell financial products and services to clients or refer them to other areas of the bank.
- Resolve difficult situations quickly and efficiently while ensuring customer satisfaction.
- Responsible to complete daily research on accounts and account documentation to ensure all regulations and policies are followed accordingly.
What do you need? - Bank telling experience preferred, not required.
- Minimum 3 years of experience in a customer facing role with proven customer service experience preferred.
- HS Diploma required.
- Outstanding interpersonal skills with a strong desire to deliver exceptional customer service, which results in creating memorable experiences for our customers.
- Ability to understand and adhere to all security and dual control procedures and maintain confidentiality of bank records and depositor information.
- Ability to recognize customer issues through active listening, and if necessary, know when to raise the issue to the appropriate level of management.
- Ability to multitask and a strong attention to detail are required to complete customer transactions quickly and accurately with no errors.
- Time management skills are essential to meet workload demands.
Technical Skills: - MS Office Suite
- Calculator/Adding Machine
- Multi-Function Printer
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
Job Tags
Local area,