As a Sales Associate, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality groceries and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.
The Sales Associate is expected to engage customers to determine their needs and direct them to the appropriate products while providing product knowledge and offering additional goods and services. In this role you will be expected to meet sales and productivity goals and you will work directly as a consultant to customers.
Key Responsibilities:
• Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
• Escort customers to appropriate products.
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Organize and straighten merchandise areas on the sales floor
• Process customer transactions through the register as required
• Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
• Assist customers in creating registries, as needed
• Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes, cart retrieval and cashiering
Education/Experience/Qualifications:
• High School diploma or equivalent
• 1 year of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs
Our Sales Associates will need the following skills and be asked to, but not limited to do the following:
• Cashier experience
• Customer service experience
• Sales experience
• Proficiency in Microsoft Office
• Proficiency with computer skills
• Strong communication
• Answer phones
• Clean work environment
• Actively follow up with sales leads
• Actively follow up with email communications
ABOUT US
Waitrose & Partners combines the convenience of a supermarket with the expertise and service of a specialist shop - dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. Waitrose & Partners exports products to more than 50 countries worldwide and has nine shops which operate under license in the United States and England.
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