Job Description

Requisition No: 856846 

Agency: Children and Families

Working Title: QUALITY REVIEW SPECIAL REVIEWER - 60043217

 Pay Plan: Career Service

Position Number: 60043217 

Salary: $42,463.48-$177,874.61 

Posting Closing Date: 07/24/2025 

Total Compensation Estimator 

This is an Open Competitive Opportunity within the Department of Children and Families

Office of Quality and Innovation - Office of Quality

Working Title: Quality Review Special Reviewer

Position Number: 60043217

Location: Statewide

Salary: Salary appointments are determined in accordance with DCF salary policy.

The Department of Children and Families' Office of Quality and Innovation serves as the catalyst for strengthening performance statewide, supporting a robust workforce and fostering positive outcomes for Florida Families. We are seeking a collaborative, action-oriented , and transparent professional to join its team of quality reviewers within the Office of Quality . This is a highly responsible role requires strong analytical skills, a deep understanding of Florida’s child welfare practices, and working knowledge of relevant federal child welfare laws and policies.

MINIMUM QU A LIFICATION S:

• Active Child welfare professional certification through the Florida Certification Board
• Bachelor 's degree required , preferably in Human Services or related field.
• Minimum of five years of experience in Florida’s child welfare system.
• Working knowledge of relevant Florida statutes, administrative codes, and child welfare operating procedures.
• Proficiency in Microsoft Word, Excel, FSFN, and CCWIS.

PREFERRED QUALIFICATIONS :

• Experience in case management and child protective investigations.
• Experience in Quality Assurance.
• Background in other DCF program areas, such as behavioral health, substance abuse, adult services, or economic self-sufficiency.
• Experience conducting structured case reviews and assessments.

DUTIE S AN D RESPONSIBILITIES:

• Conduct quality reviews capturing requirements from federal, state, and departmental laws and policies.
• Use platforms such as Qualtrics to enter review findings and notify supervisor promptly when findings indicate urgent action.
• Maintain highly confidential and sensitive information with integrity and adherence to privacy protocols.
• Analyze case findings or review outcomes and communicate results through formal memo reports with clarity and accuracy.
• Collaborate with operational staff through consultations, quality improvement events, and routine engagement with frontline personnel .
• Contribute to the development, testing, and refinement of review tools and evaluation methodologies.
• Attend specialized training courses to enhance job knowledge.
• Seek ongoing professional development opportunities to support growth in role.
• Apply analytical skills to assess and document the quality of work and decision making by frontline staff, in alignment with governing standards.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of federal and state laws and pol i cies regarding child welfare serv ices
• Familiarity with cross-program practices including behavioral health , domestic violence, adult protective services and economic self- sufficiency.
• Exceptional critical thinking and analytical skills.
• Exceptional verbal and written communication abilities.
• Strong interpersonal and collaboration skills.
• Knowledge of continuous quality improvement principles and their application across programs.
• Ability to organize, synthesize, and present complex information clearly.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Ac cou nt for and explain any gaps in employment so that the hi r ing pro cess is not d e lay ed.
• Experience, education , training , knowledge , skills and/or abilities as well as responses to pre-qualify i ng questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the  statement "See Resume " in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida :

• • Working for the State of Florida is more than a paycheck . The State ' s total compensation package for employees features a highly competitive set of employee benefits including:
  • No state income tax for residents of Florida ;
  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health , life, dental , vision , and other supplemental insurance options;
  • Retirement plan options, including employer contributions
  • (For more information , please click . com);
  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, visit . com.

Growth Opportunities :

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging , c omplex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families:

• • Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency .
  • Vision : We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families . In collaboration with community stakeholders , we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
  • Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility

for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organ i zation built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication . High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

o learn more please visit : //

• • If you are a retiree of the Florida Retirement System (FRS}, please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida . Your current retirement benefits may be suspended or voided , and you will be required to repay all benefits received depending upon the date of your retirement.
  • The position will perform all job tasks in accordance with laws, rules , regulations, policies, and requ i rements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113 , and enrollment must be completed within the first 30 calendar days of your appointment.

ELECTIVE SERVICE: Male candidates born on or after October 1 , 1962 , will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information , ple a se visit the SSS website: . gov.

BACKGROUND SCREENING REQUIREMENT : It is the policy of the Florida Department of Children and Famil i es that any candidate being considered for employment must successfully complete a State and National criminal history check as a cond i tion of employment before beginning employment , and also be screened in accordance with the requirements of Chapter 435 , F. S., and , if applicable , Chapter 08 , F. S. No candidate may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for

State and Federal criminal records checks through the Florida Department of Law Enforcement (FOLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement a gen c ies. Als o, employees are subject to background re - screening at least every five years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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