Job Description

Position Title :

Quality Manager

Pay Rate :

$121,000 – $148,000

Category/Shift :

Salaried Full-Time (exempt)

Physical Location :

34040 Union Camp Drive

Franklin, VA 23851

757-569-4321

The Job You Will Perform:

• Ensure test equipment accuracy and maintain in working condition.
• Maintaining ISO 9001 certification
• Participate in internal and external audits including mill, GCF, and customer audits
• Customers – interacts on customer complaints, concerns, samples, COAs visits and will be the direct link with all CTS managers on field issues.
• Specifications/Trials/Quality – Maintains and creates grade specifications, coordinates trials in the mill/and responsible for the day to day quality of roll stock leaving the mill, & maintains quality alerts
• Finished Products – Must have a strong relationship with FP management team, will coordinate trial work with quality, disposition non A-1 roll stock and give direction to FP team on any and all issues

• Complaint and credit statistics reporting, month-end and quarterly quality reports, project department monetary needs, lab equipment reliability and accuracy
• Support product innovation efforts, trials, projects and commercialization
• Interface with the Lead Team, production departments, GCF business units, CTS representatives and customers regarding quality
• Fully utilize Vision Systems, QScope/iAuditor and Metal Detectors systems
• Significantly reduce high and normal risk complaints
• Monitor and ensure corrective and preventive actions implemented in response to complaints are effective and sustainable

• Pest Control Administration
• Work Closely with GCF Sustainability to ensure the Franklin Mill stays compliant with all certifications.
• Manage two quality day testers

The Skills You Will Bring:

• Qualified candidates should possess a minimum of five years’ paper industry experience
• Candidates should have at least one year of previous supervisory experience with paper machines, customer service, or process engineering experience preferred
• Strong computer knowledge and skills that include experience with Excel, Proficy, Pi, Parcview and Minitab
• ISO 9001 experience preferred

Desired Competencies:

• Functional/Technical Skills
• Action Oriented
• Customer Focus
• Problem Solving
• Managerial Courage
• Timely Decision Making
• Informing

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

• Sales and Leadership training
• Promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP .

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.

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