The primary purpose and function of the Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. The Practice Manager, in partnership with the Chief of Staff (COS), ensures good communication with clients, associates, field leadership, Central Team Support, and PetSmart, and partners with the PetSmart Store Director, Salon Manager, Training Manager and PetsHotel Manager (if applicable) to optimize growth of both businesses. The Practice Manager partners with the COS (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
*Partner with area Field Director and Director Veterinary Quality to execute market objectives, goals, strategies and measurements (OGSMs).
*Participate in market level teams, discussions, and initiatives.
*Partner with the COS to deliver outstanding financial results for assigned hospital.
*Manage and drive consistent revenue growth and profitability improvements in the hospital(s). Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately.
*Manage daily operations of hospital(s) to deliver consistent performance in Optimum Wellness Plan growth, market penetration and client and associate retention. Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.
*Build hospital(s) to meet client convenience needs which may include 7-7-7 operating hours/days.
*Use proven methods to promote hospital(s) and Practice growth.
*Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable Hospital Audit scores.
*Responsible with COS to develop a stable, trained and technically competent paraprofessional team.
*Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines.
*Provide leadership to other area hospitals as needed throughout the market. *Ensure compliance with all practice policies and procedures and with all local, state and federal laws.
*Other job duties as assigned.
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