Job Description

Are you ready to make a difference in your community?  Join the City of Pomona team as a Police Dispatcher I!

Why Choose Us?

• Make a Real Impact: Every call you answer could be someone's lifeline. As a Police Dispatcher, you'll play a crucial role in keeping our community safe.

• Dynamic Work Environment: No two days are the same! You'll work in a fast-paced, exciting environment where every moment counts.

• Comprehensive Training: Don't worry if you're new to dispatching! We provide extensive training to equip you with the skills you need to succeed.

• Career Growth Opportunities: Start your career with us and unlock a world of possibilities. We offer opportunities for advancement and professional development.

Under supervision and an extensive 12-month training program, the Police Dispatcher I will perform a variety of duties involved in the operation of the emergency services systems and various communication devices; will receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services. 

The City is seeking a candidate who is dedicated to public service and has any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be:

Education and Experience:

• High School diploma or GED equivalency.

License or Certificate:

• Possession of a valid CA Class "C" driver's license. 
• A typing certificate indicating a typing speed of at least 45 net words per minute must be attached to your job application.  Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
• Must obtain POST Dispatcher certification within one year of appointment (this certification is sponsored by the City).

To excel in this position, the candidate must possess a set of core competencies. These competencies include, but are not limited to the following:  

• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectation of customers
• Decision Making: Choosing optimal courses of action in a timely manner
• Using Technology: Working with electronic hardware and software applications

• Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls.
• Screen incoming calls to determine necessity, priority, and type of response required.
• Monitor other agency radio frequencies to be aware of incidents elsewhere that may affect operations.
• Dispatch units in response to calls for service; monitor all activities on the radio keeping constant communications with personnel in the field; relay information and instructions to field personnel.
• Maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks.
• Provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; maintain calm in radio transmissions during hectic, tense, and dangerous situations.
• Call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel. Operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status. Contact other agencies and check for warrants on subjects.
• Operate a variety of public safety telecommunications equipment, C.A.D., records management system, unit and call status monitors, alarm board, and other miscellaneous equipment.
• Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment: Ability to

work in an enclosed environment with limited mobility; availability for shift work, weekends, holidays, and mandatory overtime.

For an in-depth review, the full job description can be found  here .

Examination Procedure
Screening of qualifications and "most qualified" is based on the information provided on the official City Application, including the supplemental questions. A resume may be attached to your application but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. The examination process for this position will consist of  the written POST Entry-Level Dispatcher Selection Test Battery examination (pass/fail) and oral interview.

The POST Entry-Level Dispatcher Written Exam is tentatively scheduled for Tuesday, 04/22/2025.  Testing details to follow if selected to continue in the process.

If you have taken the POST Entry-Level Dispatcher Selection Test Battery within the last 12 months with another agency and received a T-score of 46 or higher, please submit a copy of your T-score to shelby.schaab@pomonaca.gov as soon as possible. The City may waive the written examination for applicants who qualify.

A typing certificate indicating a typing speed of at least 45 net words per minute  must be attached to your job application. Emailed and faxed typing certificates  will not be accepted. Click here for detailed typing certificate requirements.  

If you are currently going through the recruitment process or have placed on the Eligibility List, please do not reapply. 

Supplemental Questions

To complete your application for this position, you will be prompted to respond to supplemental questions. These questions are important to the screening process, and therefore, incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process, so please complete them accurately. Your responses should be consistent with the information provided on your application.

 

Final candidates will be subject to a background interview with the Police Chief or his designee, background investigation, medical examination and a drug screen. Failure to receive a recommendation to hire at any phase will result in disqualification.

Job Tags

Holiday work, Full time, Shift work, Weekend work,

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