Job Description
Requisition Number: 151781 Employment Status: Full time
Shift: Day/Evening
Shift Details: Hours and days may vary
How You’ll Help Transform Healthcare Candidate must live within 2 hours or 120 miles of Roanoke, VA. Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.
Schedules patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia. Receives inbound calls and places outbound calls in a high call volume environment. Critical thinking skills required. Excellent customer service is needed. Bilingual is a plus.
Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.
What We Require Education: High school diploma or equivalent required. Associates Degree or continued administrative education preferred.
Experience: Three years experience in a customer service or call center position, preferably in a healthcare.
Other Minimum Qualifications: Must be customer driven. Minimum typing speed of 35 words per minute. Ability to work with diverse groups under stressful conditions. Ability to process a high volume of calls in information and technologically intensive environment. Effective multitasking is essential. Knowledge of medical terminology and Microsoft software applications preferred. Bilingual preferred.
About Carilion This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Recruiter: EVA L LIPSCOMB
Recruiter Phone Recruiter Email: ELLipscomb@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Job Tags
Full time, Remote work, Shift work, Afternoon shift,