At FlowPlay, we're expanding our horizons in the exciting world of iGaming, offering a unique blend of real money and social casino gaming experiences. We're seeking several Customer Service Agents for Real Money Gaming to join our dynamic team and help deliver world-class experiences to our valued customers.
In this critical role, you'll be the frontline ambassador of our commitment to exceptional customer service. Whether assisting with account sign-ups or resolving in-game issues, you'll ensure that every customer interaction exceeds expectations. We're looking for individuals who are passionate about helping others, thrive on problem-solving, and find satisfaction in creating positive outcomes for our players. We are seeking 1-2 people who are fluent in both Mandarin and English to join the team.
The ideal candidate will excel in a fast-paced environment, bringing enthusiasm and dedication to every customer interaction ,and be comfortable engaging in conversation with customers in both Mandarin and English. Your success will be measured not just in resolved tickets, but in the number of happy customers you create along the way.
This is a remote position open to candidates in any U.S. state. Due to gaming licensing regulations, we are unable to consider international applicants at this time.
Key Responsibilities
Required Skills and Competencies
Other Requirements
Join the FlowPlay team!
At FlowPlay, we pride ourselves on being a company that we all love working for. We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in the company is almost 8 years. Despite delivering large and successful games with global reach, we have a small team culture where each colleague's impact can be felt. In surveys, our employees report high satisfaction rates and say that they enjoy getting to know and work with each other and value working on games that bring people joy.
We offer:
Compensation will be a range of $16-20 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate).
*** This float role is eligible for 6% premium pay. If you elect to transition out of the float position in the future, you will forfeit this incentive. *** ****This float role is also eligible for round trip mileage reimbursement paid from your designated "home center...
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