Job Title: Maître D' / Captain
Location: Il Giglio Tribeca
Employment Type: Full-Time
About Us:
Il Giglio is an upscale Italian restaurant offering an authentic and elevated dining experience. We pride ourselves on our rich culinary traditions, exceptional service, and a carefully curated wine list that complements our handcrafted Italian dishes. Located in the heart of Tribeca, we strive to create an atmosphere of elegance, warmth, and sophistication for every guest. Our restaurant has a very strong neighborhood following. We are currently seeking a passionate and experienced Maître D' / Captain to join our team and help enhance our guest experience.
Job Description:
As a Maître D' / Captain, you will ensure that we provide the highest level of service to our guests. You will be an integral face of the restaurant, serve tables with a warm and professional affect, and oversee the front-of-house operations to ensure a seamless, unforgettable dining experience. Candidates for this position must be extremely efficient hospitality professionals with a warm, graceful demeanor, professional appearance, and a love of providing outstanding customer service.
Key Responsibilities:
Duties:
Greet and welcome guests with a warm, personalized, and professional approach.
Manage reservations with Host staff, ensuring efficient seating arrangements and a smooth flow in the dining room.
Oversee front-of-house staff, ensuring impeccable service and adherence to fine dining standards.
Handle guest inquiries, special requests, and any concerns, ensuring complete guest satisfaction.
Oversee the overall ambiance and dining experience, creating an inviting and comfortable environment.
Train, motivate, and lead the front-of-house team to deliver exceptional service at all times.
Qualifications:
Proven experience as a Maitre D, or in a similar role within a fine-dining or Italian restaurant environment. Italian speaking a plus.
In-depth knowledge of Italian wines, regions, and wine pairings. Sommelier experience is a big plus.
Strong leadership, communication, and interpersonal skills, with a passion for creating memorable guest experiences.
Previous experience as a Captain required
Excellent organizational skills with the ability to manage reservations, guest expectations, and the dining room flow.
A strong understanding of Italian fine dining culture and etiquette.
ServSafe certified
How to Apply:
If you have a love for Italian cuisine, wine, and hospitality, and you're committed to providing an extraordinary guest experience, we want to hear from you! Please submit your resume and cover letter to careers@ilgiglio.com, or apply via Culinary Agents.
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