Job Description
Shift: Day shift 8:00 am to 5:00 pm in the Salt Lake City, UT Office- Hybrid Workspace
No nights! No weekends!
Education:
Graduation/Diploma in computer science or related work experience
Technical Key Skills:
- 2-4 years of overall experience in providing IT helpdesk remote support, expert in troubleshooting and resolving tickets.
- Knowledge on troubleshooting operating systems - Windows and MacOS.
- Knowledge of Active Directory, DNS, DHCP
- Expertise on troubleshooting MS office, Office 365
- Expertise on desktop hardware troubleshooting
- Experience on Phone Systems and AV hardware
- Knowledge of basic networking concepts
- Experience in installation & configuration of Windows and MacOS machines
- Experience in configuring & troubleshooting Printers and Scanners
Non-Technical Skills: - Excellent English Communication and Intrapersonal skills
- Prior knowledge of helpdesk ITIL processes, knowledge, and tools a plus
- Be able to travel to the office 3-5 days a week
Roles & Responsibility: - Provide remote support to US/ India based users for desktop, laptops, accessories, devices, upgrades, and applications
- Provide 1st level IT helpdesk support, submission of tickets, troubleshooting issues, assigning ticket to appropriate support group if required and following escalation process
- Monitor helpdesk queue and ensure all incidents are resolved within SLA
- Follow up with users to ensure closure of all incidents to their satisfaction
- Be in a position to perform activities listed under technical skills
Who we are: AAPC ( is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.
Attributes: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT | Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
What we Offer - Compensation commensurate with experience
- Comprehensive benefits package including medical, dental and vision insurance
- Health Savings Account
- Generous PTO and Holiday Pay
- 401(k) retirement plan
- Hybrid work-from-home option consideration
AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
Job Tags
Holiday work, Full time, Work experience placement, Remote job, Shift work, Day shift, 3 days per week,