Job Description

Aramark is currently seeking an IT Manager to support the U.S. Bank Stadium, home of the Minnesota Vikings! The IT Manager oversees the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. You will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry. Also be responsible for ensuring compliance with the overall business and Tech goals and initiatives as well as being a representative to the IT team for your location.

COMPENSATION: The salary range for this position ranges from $70,000.00 to $80,000.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. 

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. 

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible salaried Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Salaried eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. 

Job Responsibilities

• Implement and oversee implementation of technology solutions for the operation, ensuring consistency with overall IT strategy and operational requirements
• Provides technical support of the application, interfaces, and any customizations
• Monitors support issues, executes resolution plans, and reports progress to management
• Manage vendors in the implementation and support of applications
• Oversee seasonal opening and operational shutdowns as necessary
• Provides excellent customer service, especially during event support
• Proactively maintains systems and executes preventative maintenance plans
• Monitors system status and reacts to issues as they arise
• Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
• Ensures that all documentation is proactively updated to reflect current systems and processes
• Adhere to version control guidelines and ensure operational risk is minimized accordingly
• Participate in technical and functional training classes as necessary or required

Qualifications

• Associate or bachelor’s degree with a concentration in IT or related discipline preferred  or 2 to 5+ years of experience in information technology in a hospitality business required
• Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
• Knowledgeable in compliance and information security
• Process-oriented with project management skills
• Proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
• Business acumen with the ability to understand business priorities, operations, and IT enablement potential
• Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
• Knowledge of point-of-sale systems - Micros, SpotOn (Appetize), Clover Sport (Bypass), VenueNext, Tapin2, Mashgin
• Familiar with ServiceNow platform for Incident and Request management preferred
• Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
• Ability to travel to Sports & Entertainment properties within the Cincinnati district and throughout the U.S. as needed
• Must have availability to work event-based hours including evening, weekend, and potentially holiday hours

Education

Job Tags

Holiday work, Casual work, Seasonal work, Afternoon shift,

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