Job Description
Aquestia USA is a leading provider of hydraulic control valves and fluid management solutions, serving diverse industries including Waterworks, Fueling, Fire Protection and Industrial markets.
Position Overview: The
IT Manager provides technical support to company employees and is responsible for analyzing, designing, purchasing, installing, and maintaining all computer systems and equipment.
Key Responsibilities: - In all actions support Aquestia’s quality policies, safety policies and core company values of Fairness, Honesty, and Integrity.
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Assist with system administration activities on all computer systems.
- Assist with performing preventative maintenance procedures; and performing system troubleshooting to isolate and diagnose common system problems.
- Analyze and implement improved and advanced technological solutions.
- Analyze system usage; and investigate opportunities for performance improvement.
- Investigate and thoroughly understand developments in systems administration and computer technology.
- Assists with building, installing, deploying, and upgrading system hardware and software components as required.
- Assists with training and problem-solving as needed.
- Performs other related duties as assigned by management.
Qualifications: - Must possess working knowledge of and direct experience with operating system configuration files and hardware/software interoperability issues.
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Acute attention to detail.
- Ability to work independently and as a member of various teams and committees.
- Proficient in all Microsoft Office products and production and workflow systems.
- Proven ability to manage multiple projects and meet deadlines.
- Creative, flexible, and innovative team player.
- Ability to work on complex projects with general direction and minimal guidance.
- Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization.
- Good judgment with the ability to make timely and sound decisions.
Physical Requirements: - Ability to sit or stand for extended periods of time.
- Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor including, but not limited to, eye, ear, and foot protection.
- May occasionally lift and /or move up to 10-50 pounds.
Company Benefits: - Health, dental, & vision insurance.
- Flex Benefit Plan – health and dependent care.
- HSA.
- Company-paid life insurance. Voluntary-based life insurance.
- Company-paid telehealth benefit.
- Company provided Employee Assistance Plan.
- Supplemental Aflac insurance.
- 401(k) plan with company match. Fully vested after 31 days employment.
- PTO benefit.
- Eleven paid holidays, including employee birthday and anniversary.
Aquestia USA is an equal employment opportunity employer.
Job Tags
Holiday work, Full time, Flexible hours,