Job Description

Job Responsibilities:

• Monitoring and maintaining system health on the HPC system(s) compute, network, and storage.
• Reviewing, resolving, and responding to client tickets.
• Creating, monitoring, and closing all support cases.
• Maintaining availability reports for tracking SLA's.
• Planning, scheduling, and completing monthly patch upgrades on all systems and 6-month kernel upgrades.
• Maintaining the system security posture required by the client.
• Assisting the client with app installations.
• Troubleshooting and repairing hardware issues.
• Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases, and returning replaced parts.
• Maintaining the on-call schedule to support our 365 24x7x2/4 contracts.
• Assisting with hardware and system installation activities in new systems.

Qualifications:

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• CompTIA Security+ Certification Required.
• CompTIA Linux+ Certification Required.
• Top Secret Clearance Required.
• Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies as it pertains to HPC.
• Has demonstrated innovation and communication of new deliverables and offerings.
• Has led a team in the delivery of multiple deliverables across multiple technologies.
• Ability to develop solutions that enhance the availability, performance, maintainability, and agility of a particular customer's enterprise.
• Has contributed to the design and application of new tools.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at the regional level.
• Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has the ability to summarize prognosis and impact at the practice lead level.
• Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in the core focus area.Ability to present within own area of expertise as part of technical demos.

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