Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready

• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

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