Job Description

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time and onsite position in Silver Spring, MD .

Roles and Responsibilities

• Provides Tier 1 help desk support including initial ticket triage, password resets, basic troubleshooting, and user account provisioning.
• Responds to routine service requests for desktop/laptop support, mobile device setup, Google Workspace assistance, and AV/conference room technologies.
• Documents all actions in the ticketing system, updates inventory, and escalates complex issues to senior specialists or the IT Support Lead.
• Supports remote users and participates in asset tracking and lifecycle activities

Requirements

• Associate degree in IT, Computer Science, or a related field (Bachelor’s preferred).
• 1–2 years of Tier 1 help desk experience supporting Windows desktops/laptops and mobile devices in an enterprise environment.
• Hands-on experience with ticketing systems (e.g., Jira), remote support tools, and Google Workspace (Gmail, Voice, Meet).
• Familiarity with AV/conference room equipment, basic printer troubleshooting, and asset tracking procedures.
• Understanding of account provisioning and Active Directory user management.
• Knowledge of FISMA compliance concepts and basic endpoint patching preferred.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs and escalate incidents appropriately.

Benefits

Astor & Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include:  

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance

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