Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• This job is responsible for helping operations’ management understand trending, emerging risks, and adherence to deadlines associated with resolving previously identified risks.
• Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.
• Job expectations include having an understanding of foundational operations and familiarity in a specific product line.
• This role acts as a leader across multiple functions within the business and will be responsible for helping with the daily management of processes by developing metrics, process health checks, and target operating model.
• This role will interact across the globe to help drive consistency in the measurement of our processes.

Responsibilities:

• Helps resolve day-to-day problems and executes deliverables within the business unit an eye towards driving standardization and efficiency
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Helps document internal, operational, and financial controls and works within risk appetite of the business unit

Required Skills:

• Experience with metrics, data collection, data mining, presentation tools, automation, and process design.
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Experience managing or supervising a diverse work force with the intent of leveraging diverse experiences
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Knowledge of Operational Risk, Process Improvement and Funding∙

Additional Skills:

• A keen sense of urgency
• A desire to learn upstream and downstream impacts to the process
• Able to prioritize under stressful situations
• Experience with banking products and processes
• Financial services background
• Ability to work under pressure in a team environment∙
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Presentable, confident and client focused.

Shift:

Hours Per Week: 

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