Responsibilities:
Creating & Managing FAQ pages
Creating & Managing Template
Create, improve, and suggest in-house CS process
Monitoring the in-game status.
Reviewing in-game content with a checklist and monitoring server status.
Responding to players' emails and assisting in resolving their inquiries.
Collecting daily and weekly user data and reports.
Recording and tracking BUG issues.
Conduct Game Testing.
Working on other tasks assigned by the team leader.
No Phone Call
Qualifications:
2-3 years of experience in a customer service role.
Experience in the Game industry for 2 years or more is preferred.
Fluent in both Mandarin and English.
Required to have teamwork skills, a high sense of responsibility, the ability to work under pressure, and handle unexpected situations.
Passion for gaming is a positive attribute.
Availability to work remotely with highly responsive.
Working Hours:
Five-day work week 01:00 am. to 10:00 am. (1 hour break)
Working Location:
100% Remote
What You Need to Have:
Work From Home setup with stable internet.
Personal Laptop
Perks with us (Remote Worker)
Special Leave (3 - 12 days based on year of service)
Sick Leave
Birthday Leave
Yearly Medical Check-up Allowance
TGIS ( T hank G od I ts S ix hours today!)
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