Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications:

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

About Company: Our property's vision is to make a positive impact on the people and community around us. We value relationships, reputation, and returns for all employees. #YeswecanTogether

Job Tags

Flexible hours, Shift work,

Similar Jobs