Job Description

At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more.

And we are looking for a Field Support Engineer who will be part of our team in Warsaw, Poland.

Ideal candidate should be an Independent and highly trained technical engineer, with knowledge of a wide variety of IT and telephony technologies, both software and hardware.

The role will be providing support for the Africa region.

As a Field Support Engineer, you will play a critical role as the first line of support for our cutting-edge products. Your responsibilities will include providing first-level troubleshooting for customer hardware and software issues, adhering to service level agreements (SLAs), and effectively managing service requests.

As a Field Support Engineer , you’ll make an impact on:

• Responsibility on supporting complex products at customer site. Analysis and troubleshooting skills in systems based multipart technology
• Customer oriented, good verbal and written communication skills in English
• A Self-starter, multitasking, independent, responsible, able to take initiative.
• Ability to analyze and diagnose problems, cross-system analytic skills
• Good inter-personal communication with other team players
• Presentation skills in-front of customers
• write technical work procedures guides
• self-learner based on manuals 
• Ability to work under pressure and handle multiple assignments
• Availability of support beyond office hours
• Passport issuance/available
• The job requires a few international flights a year. Around 30% travels local/Abroad is required.

REQUIREMENTS

Your tool box

• BSc or practical engineering degree in electronics or computer science
• At least 3 years of relevant experience supporting of complex solutions in Telco / VoIP area - Mandatory
• Knowledge of English and Polish languages
• Strong analytical and technical skills in following areas:
• TDM/VoIP communication debug skills – Mandatory
• Hands-on troubleshooting skills with OS such Linux / Unix / Windows Server – Mandatory
• Data Communications knowledge based TCP/IP , LAN/WAN – Mandatory
• Wireshark (or other similar tool) troubleshooting skills - Mandatory
• SIP, SS7 protocols debug skills – Mandatory
• ISDN , PRI debugging – Advantage
• Transmission equipment experience (STM, E1, T1, SDH) – Advantage 
• Satellite (RF, DCME) communication experience – Advantage 
• LTE, UMTS, IMS, GPRS, GSM, CDMA solutions familiarity – Advantage 
• Scripts development skills – Advantage 
• Familiarity with HW area HP Servers/ILO/ Raid – Advantage

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