Job Description

HI,

Position : Amazon Connect Developer
Location: Delaware or New Jersey or Plano TX ( 5 Days One Onsite )
Duration: 12+ Months Contract
Experience Level : 8+ Years

Job Qualifications


Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
o Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
o Experience with Amazon Connect's API's and SDK's
AWS Experience:
o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
o Experience with AWS Security best practices.
CRM Integrations and 3rd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
o Experience with CRM API's and data models
o Good to have experience integrating with WFM systems like Verint.
Technical Skills
o Strong programming skills using Java, Spring Boot
o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
Other Qualifications:
o Excellent problem-solving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team



Required Experience
5+ Years of experience in Contact Center technologies and Cloud Architecture
5+ Years of hands-on experience Amazon Connect and AWS
2+ Years of experience using Terraform

Thanks and Regards,

Chanikya [IT Recruiter]
Direct :

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10125234
• Position Id: 2025-10723

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