CX Business Analyst Consultant Job at The Judge Group, Remote

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  • The Judge Group
  • Remote

Job Description

Position : CX Business Analyst Consultant

Work Location: Remote

Work Hours: 8:00 AM - 4:30 PM CST (Flexible)

Position Background:

This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.

Key Responsibilities:
  • Create and update journey maps.
  • Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.
  • Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.
  • Lead and facilitate small group discussions and exercises around journey mapping.
Qualifications:
  • 3+ years of experience in:
    • Strong Excel skills.
    • Digital/Web/Data analytics with a focus on site recommendations.
    • Journey mapping.
Preferred Skills and Attributes:
  • Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.
  • Experience in the healthcare industry.
  • Background in human-centered design and journey mapping.

Job Tags

Flexible hours,

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