CX Business Analyst Consultant Job at The Judge Group, Remote

NmpPRzZURkJhTk53TzJKSjdmWkZ5YVpiOFE9PQ==
  • The Judge Group
  • Remote

Job Description

Position : CX Business Analyst Consultant

Work Location: Remote

Work Hours: 8:00 AM - 4:30 PM CST (Flexible)

Position Background:

This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.

Key Responsibilities:
  • Create and update journey maps.
  • Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.
  • Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.
  • Lead and facilitate small group discussions and exercises around journey mapping.
Qualifications:
  • 3+ years of experience in:
    • Strong Excel skills.
    • Digital/Web/Data analytics with a focus on site recommendations.
    • Journey mapping.
Preferred Skills and Attributes:
  • Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.
  • Experience in the healthcare industry.
  • Background in human-centered design and journey mapping.

Job Tags

Flexible hours,

Similar Jobs

Climate by Design International

Sheet Metal Fabricator Night Shift Job at Climate by Design International

Position Responsibilities: Fabricate parts for sheet metal HVAC equipment casings using blueprints. Set up job and tooling in a manner conducive to safe and efficient operation and in accord with established procedures. Shear, punch, brake, or otherwise fabricate... 

Falvey Insurance Group

Vice President - Underwriter Inland Marine Job at Falvey Insurance Group

 ...independent firms and may include retail and wholesale firms. # Travel, likely on a bi-monthly basis, to visit brokers to reinforce...  ...equivalent. ~10+ yeas experience underwriting Inland Marine insurance business ~ Must have the necessary Property & Casualty... 

Golden Nugget

Race & Sportsbook Writer Job at Golden Nugget

 ...Race & Sportsbook Writer to provide a high level of customer service to patrons while being an expert in our menu of race and sports betting options. This position must also exhibit a high level of professional and personalized guest service that embodies the Companys... 

PFS - Frisco, TX

Mortgage Loan Originator Job at PFS - Frisco, TX

 ...About the job Join Our Team as a Mortgage Loan Originator! We're expanding and we're on the lookout for talented Mortgage Loan Originators to join our PFS team! This is a fantastic opportunity for individuals looking to dive into the mortgage industry or further... 

University of Chicago (UC)

Senior Leadership Development Coach | University of Chicago (UC) Job at University of Chicago (UC)

Location: Chicago, IL Job Description: Delivers impactful classroom learning experiences. This includes communicating relevant content in a clear, vivid, and interesting fashion; facilitating engaging experiential learning exercises both virtually and in-person;...