Job Title: Customer Service III
Location: Orlando, FL – Onsite – Local candidates only
Period: 12/20/2024 to 05/02/2025 - possibility of extension/direct hire
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $20 - $22/hour
Contract Type: W-2
Scope of Services:
The Customer Service III position takes a high volume of inbound or places outbound calls to provide information and services to customers. A minimum of 1 year’s knowledge of VA, Workers Comp, PA Appeals is a must, as well as an understanding of Medicare rules and regulations, and managed care as it relates to benefits and authorizations. The position utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Follows processes and steps to ensure appropriate actions and follow through taken for customers. Document needs for customers in databases. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Must be able to be available to customers for a certain period of time during the day. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
Key Responsibilities:
Qualifications:
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