Job Description

CJA Analyst

Location: Schaumburg, IL 60159  / Remote
Experience: 6–20 years
Salary Range: $100,000–$130,000 per year
Application Deadline: March 3, 2025

Job Summary:

We are seeking an experienced Remote  CJA Analyst to ensure the optimal performance and functionality of Customer Journey Analytics (CJA) and Adobe Experience Platform (AEP) systems. This role combines technical expertise , problem-solving skills, and a collaborative approach to provide 24x7 monitoring, troubleshooting, and cross-functional support. If you're passionate about technology, system optimization, and operational excellence, this is the ideal opportunity for you!

Key Responsibilities:

• Monitoring & Troubleshooting:
  Conduct 24x7 monitoring of the health and performance of CJA and AEP systems, ensuring adherence to defined service level agreements (SLAs) .
  Diagnose and resolve issues related to system errors, data discrepancies, and integration challenges.

• Technical Support:
  Provide guidance to development teams and business stakeholders, address queries, troubleshoot problems, and recommend best practices for system usage.

• Incident Management:
  Manage and resolve incidents effectively to minimize operational disruptions and business impact.

• Documentation:
  Maintain detailed documentation, including standard operating procedures , troubleshooting guides , and knowledge base articles .

• Collaboration:
  Partner with marketing , data , and IT teams to ensure smooth system integration and resolution of issues.

• Deployment Support & On-Call Rotation:
  Assist with deployment activities, pre-deployment knowledge transfer, design document reviews, and completion of go-live checklists.
  Be available for 24x7 on-call rotations to ensure system stability and provide continuous support.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Computer Science or a related field.
• Experience: Hands-on experience with CJA and AEP systems, including system monitoring , troubleshooting , and incident management .
• Communication: Strong written and verbal communication skills for effective stakeholder engagement and explanation of technical concepts.
• Collaboration: Ability to work with cross-functional teams and coordinate multiple stakeholders.
• Documentation: Excellent documentation skills to maintain detailed records and resources.
• Flexibility: Willingness to work in a 24x7 on-call rotation to ensure continuous support coverage.

This position offers competitive compensation , the option for remote work , and an exciting opportunity to work in a fast-paced, technology-driven environment.

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