Consumer AML Operations KYC Contract Center Agent Job at Bank of America Corporation, Addison, TX

NkQ2QzVqWkRhOXh3T21sSTZ2dEF6cUplOUE9PQ==
  • Bank of America Corporation
  • Addison, TX

Job Description

ABOUT US:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!


This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

RESPONSIBILITIES

  • Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.
  • Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.
  • Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.
  • Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
  • Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
  • Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
  • Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
  • Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

REQUIRED QUALIFICATIONS:

  • Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry
  • Ability to tactfully handle customer concerns
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
  • Excellent verbal and interpersonal communication skills

SKILLS:

  • Data Collection and Entry
  • Data Quality Management
  • Adaptability
  • Analytical Thinking
  • Critical Thinking
  • Interpret Relevant Laws, Rules, and Regulations
  • Research Analysis
  • Collaboration
  • Decision Making
  • Problem Solving
  • Quality Assurance
  • Customer and Client Focus
  • Innovative Thinking
  • Oral Communications
  • Prioritization

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Tags

Full time, Contract work, Shift work,

Similar Jobs

SSM Services, inc

AT&T Sales Trainee Job at SSM Services, inc

 ...Our full-service marketing and consulting firm is seeking a full-time, in-office AT&T Sales Trainee to join our fast-growing organization. Our newest client is one of the largest and most dedicated telecommunications companies on the market. Our AT&T Sales Trainees are... 

LUMEIXI

模特儿Model female Job at LUMEIXI

1. Model females under the age of 28, with the height of 160cm, good stature and well performance,whether you have experience or not ;...  ...promotional video shooting;6. Strong expressive force, cooperate with brand advertising to shoot and participate in public relations... 

IHOP

Cocinar Job at IHOP

 ...de formacin de la Academia IHOP Mantenga una estacin de trabajo y reas de almacenamiento limpias e higinicas Cumplir con...  ...flexible: tiempo completo, tiempo parcial, horario estacional disponible Amplia formacin Programa de comidas para empleados: $15... 

QualiCare Maids

P/T Cleaning Jobs in Charlotte NC Trabajos de limpieza P / T Job at QualiCare Maids

 ...APPLICANTS NEED APPLY THAT FIT ALL OF THE ABOVE QUALIFICATIONS. Trabajos de limpieza a tiempo parcial en Charlotte NC Trabajos de...  ...y trabajos de limpieza de mucamas en Charlotte NC estn ahora disponibles para Limpiadores de Casas y Mucamas experimentados de 21 aos o... 

K2 STAFFING LLC

Prescreen Coordinator Job at K2 STAFFING LLC

 ...innovative and effective medical treatments while maintaining the safety and privacy of our participants. We are committed to fighting...  ...of our world. K2 has an immediate need for a Prescreen Coordinator at our Tampa clinic. In this role, the successful candidate...