Job Description

Position: Collections Associate

Location: Arlington, VA, Remote

Must-Have: Strong analytics, data management, business acumen, and clear communication with non-finance teams.

Position summary:

This position offers the right person an opportunity to be an integral stakeholder in the deduction collection process with a key account. They will help to manage UAD collections and post-audit recovery to reduce non-working trade at top accounts. They will also assist with our Credit and TFS team related to UADs and Post-Audits to ensure we are tracking appropriately and it is cleared timely. They will also be providing trend analysis to Sr Manager of Field RGM to aid in escalation of issues to Sales leadership.

Areas of Focus

• Work proactively with Category Account Managers (CAM) to review and analyze post-audit claims to determine validity and if invalid, will seek repayment from the customer.
• Provide trend analysis on UADs, post-audits to RGM leadership to ensure understanding of high-risk areas.
• Collaborate with Credit on UAD support and post-audit deductions
• Support compliance with terms and policies.
• Propose solutions and process enhancements to streamline reporting and responsibilities amongst multiple stakeholders.
• Participate in external calls with customers to discuss issues and challenges related to post-audit and UAD collections to ensure timely repayment.
• Propose actionable solutions to business challenges by performing root cause analysis
• Lead business review meetings with Field RGM, Credit, and any other necessary stakeholders to ensure proper escalation of any issues and trend analysis on UADs/post-audits.

• Strong Business acumen

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