We are seeking a dynamic and experienced Chief Human Resources Officer (CHRO) to lead the human capital strategy for a premier hospitality organization. The CHRO will be a key executive team member, driving HR initiatives that align with business objectives, enhance the employee experience, and cultivate a high-performance service culture. This role is responsible for overseeing all facets of human resources, including talent acquisition, employee engagement, labor relations, compliance, compensation, and learning & development across multiple hospitality locations.
The ideal candidate has a proven track record of leading HR functions in hotels, resorts, restaurants, casinos, or other hospitality environments and thrives in fast-paced, customer-service-driven settings. The CHRO must have strong strategic acumen, the ability to foster a diverse and inclusive workplace, and the expertise to navigate complex employment laws in a multi-location and/or global environment.
Key Responsibilities✅ Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field (Master’s degree preferred).
✅ 15+ years of HR leadership experience, with at least 5 years in a senior executive HR role within the hospitality industry (hotels, resorts, restaurants, casinos, or travel/tourism).
✅ Strong experience managing multi-site, high-volume operations with seasonal workforce fluctuations.
✅ Proven experience in union and non-union environments , with expertise in labor relations.
✅ Background in global hospitality operations is a plus for international brands.
Hospitality Industry Expertise – Deep understanding of service culture, guest experience, and workforce dynamics.
People-Centric Leadership – Strong ability to build a customer-first employee culture.
Strategic Vision & Execution – Track record of implementing HR strategies that drive business outcomes.
Diversity & Inclusion – Experience in fostering diverse, equitable, and inclusive workplace environments.
HR Compliance & Employment Law – Knowledge of U.S. and global employment regulations affecting the hospitality industry.
Data-Driven Decision-Making – Strong analytical skills to interpret HR metrics and optimize workforce strategies.
Change Management & Organizational Development – Ability to lead large-scale change initiatives.
Technology Savvy – Experience leveraging HR technology, workforce analytics, and automation to enhance HR functions.
Competitive executive salary (commensurate with experience).
Performance-based incentives and bonuses .
Comprehensive health, dental, and vision benefits .
Hotel, resort, and travel discounts .
Generous paid time off (PTO) and wellness programs .
Executive leadership development opportunities .
Opportunities for international and domestic travel .
✔ Industry Leader – Work with a top hospitality brand committed to service excellence.
✔ Innovative & Inclusive Culture – Be part of an organization that values diversity, creativity, and employee well-being.
✔ Career Growth – Shape the future of HR within a dynamic, fast-paced industry.
✔ High Impact Role – Drive strategic initiatives that influence thousands of employees and enhance guest experiences.
Apply Today – Be part of a world-class hospitality team dedicated to creating exceptional guest experiences through people-first HR leadership!
This detailed and hospitality-focused CHRO job description ensures that it captures the industry's specific HR challenges while providing a comprehensive and compelling overview for potential candidates. Would you like me to tailor it further to a specific type of hospitality organization (e.g., luxury hotels, resorts, restaurant groups, or casinos)?
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