Job Description

Seronda Networks is Hiring: Call Center Agent (On-Site Position) About Us: At Seronda Networks, we provide cutting-edge solutions and offer a work environment where you can grow professionally, collaborate with passionate team members, and have your contributions recognized. Join us as we continue to transform ideas into realities and shape a brighter future together. Location: Dallas, TX Working Hours: Monday to Friday Salary Range: $40,750 - $49,860 per year Receptionist Overview: We are seeking a motivated and communicative Call Center Agent to join our dynamic team. As a Call Center Agent, you will be at the forefront of our customer service operations, providing exceptional support to our clients and helping to address their inquiries and concerns. Your primary role will involve taking incoming calls, responding to customer questions, and solving problems related to our products and services. Responsibilities:

• Answer incoming calls and handle customer inquiries in a friendly and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer issues by identifying the root cause and offering appropriate solutions.
• Document calls and interactions in the customer relationship management (CRM) system accurately and in a timely manner.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Promote and upsell company products and services to enhance customer experience and increase sales.

Qualifications:

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proficient in using computer systems and software, including CRM applications.

Benefits:

• High school diploma or equivalent; additional certification in office management is a plus.
• Proven experience as an office clerk or in a similar administrative role.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Attention to detail and problem-solving skills.

If you are personable, organized, and thrive in a fast-paced environment, we encourage you to apply for the Call Center Agent role at Seronda Networks! Be part of our mission to create a welcoming and efficient workspace. Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Job Tags

Full time, Monday to Friday,

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