Job Description
The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna -Evernorth Services Inc.
Responsibilities-
• Partner with multiple IT and business teams throughout various software development stages for applications built to support Cigna Voluntary and Dental product offerings;
• Lead root cause analysis process and provide support for production defects, subsequently resolving or routing to the teams accountable for service restoration;
• Partner in Post Implementation and Warranty project phases, and approve deferred defects;
• Participate in Agile PI planning and sprint demo sessions to represent product support;
• Oversee the various escalation processes for multiple work efforts including Issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds;
• Identify root cause and participate in triage/restoration efforts;
• Direct work queues and issue triage, including application incident management and reporting, performing triaging in the production environment, and actively taking part in all priority 1 and 2 SIM issues;
• Maintain Inventory of all TSG developed applications including the technology used, server names and locations by environment, dependencies on other applications, and databases;
• Partner with multiple Agile teams in the ceremonies and coordinating turn over meetings for the IT support team; and
• Anticipate and identify future technology impacts and prepare the organization's foundation to meet future demands.
• Partial work from home benefit available.
Qualifications-
• Bachelor's Degree (or foreign equivalent) in computers or engineering;
• 5 years of experience in a related occupation;
• Experience analyzing functional requirements, and performing impact analysis;
• Experience preparing high level designs aligned with requirements and creating technical/functional specifications of systems including functional hierarchy diagrams, screen layout diagrams, tables of business rules, business process diagrams, and pseudo-code;
• Experience developing/maintaining scripts, programs, and configuration files;
• Experience with Unit testing and system/integration testing support;
• Experience managing and fixing defects using defect management tools; and
• Experience using: GitHub, Jira, Confluence, .Net, Java, Toad, Putty, jUnit, SOAP UI, uDeploy, Hyperon, Eclipse, JBoss, and Maven.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Tags
Permanent employment, Local area, Work from home,