Job Description

ABOUT CAMPBELL STREET : Join the Campbell Street team and be part of a company that truly invests in its employees! Proudly Great Place to Work® certified , we are dedicated to creating a supportive and rewarding environment for our staff. We offer unique benefits , including tuition reimbursement, same-day pay, and a matching 401(k) , because we believe in taking care of the people who take care of others.

At Campbell Street, we welcome individuals at all stages of their careers —whether you're an experienced professional, looking for a career change, or completely new to the industry, we provide the tools and support you need to succeed. We offer flexible scheduling to accommodate those continuing their education, cover all CEUs and license renewals , and provide hands-on guidance through our clinical, operations, HR, business development, business office, and talent acquisition teams .

At Campbell Street, our Mission is simple yet powerful: Exceptional People. Extraordinary Care. We strive to create a lasting, positive impact in everything we do. Guided by our SMART Values — Servant Leadership, Mirror First, Always Do the Right Thing, Resilience, and Transparency —we foster a culture of integrity, support, and excellence. These principles shape how we serve our residents and empower our staff, ensuring a compassionate and purpose-driven environment where everyone can thrive.

As we continue to grow and serve more residents across the Midwest , we are looking for compassionate, driven individuals to join our team. If you’re looking for a fresh start, a new opportunity, or a chance to build a meaningful career in healthcare, we invite you to apply today!

Position Summary

The Administrator is accountable for the management, control and operation of the nursing home campus and sets the tone to ensure a home-like atmosphere. The Administrator operates the nursing home in a manner that is an effective and efficient use of its resources to realize the goal of attaining and maintaining the highest practicable physical, mental and psychosocial well-being of each resident. Responsibilities of the Administrator include ensuring quality resident care through compliance with all federal, state and local laws as well as retaining highly trained, happy and motivated staff. Administrators are charged with creating, demonstrating and setting expectations for a culture of collaboration, compassion and customer service that will strongly encourage staff to self-report areas of improvement and ensure residents’ rights are protected.

Essential Responsibilities and Duties

Resident Care & Support

Administrators manage and operate their campus in a way that promotes meeting the individual needs and preferences (INP) of residents and that care received is resident-centered by ensuring :

• The admission process is comprehensive and resident-centered
• Quality of living is maximized through continual monitoring of resident progress and correlated recommendations for the best care environment
• All staff are trained and follow state and federal guidelines related to resident rights; issues related to abuse, neglect and misappropriation of resident property are addressed thoroughly and immediately
• A formal Quality Assurance Program Initiative (QAPI) is created, reviewed and continually updated with focus on strategically determining how each staff member influences residents’ individual needs
• A strong culture of customer service to facilitate a resident-centered experience
• Residents are properly evaluated and cared for based upon their psychosocial needs and preferences
• Resident-specific documentation is protected and follows state and federal regulations including HIPAA
• Individualized rehabilitative services are provided to assist residents to meet their baseline and facilitate them to be as independent as possible
• A clean, safe, maintained and sanitary environment via housekeeping, laundry and maintenance
• Nutritional needs are met in accordance with INP while meeting all physician’s orders
• Assurance of robust employee training, development and continuing education opportunities
• Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in place to prevent injury and encourage staff wellness; ensure successes are celebrated!
• Consistent utilization of the corrective action process including objective, thorough and timely investigations that require suspension of involved staff pending the outcome
• Creating an environment where staff, without fear of retaliation, can communicate areas of frustration, abuse, mistreatment or other concerns
• Ensuring staff records are complete, maintained and secure from unauthorized access
• Managing, supporting and professionally growing competent department directors of the facility; holding department directors accountable for the management of their staff
• Creates budget in collaboration with Support Center Finance team.
• Oversees local billing responsibility for private pay and client participation accounts and works in tandem with Central Billing Office to support collections from institutional payors
• Ensuring systems exist so each recipient understands their bill and pays the facility timely
• Staff awareness of steps to accurately perform their duties with regards to payroll, accounts receivable, billing, accurate record keeping, internal controls, trust accounts, HIPAA, etc.
• Staff cooperation with Central Billing Office and Finance Support Center personnel
• Approving all purchases and maintaining compliance with purchase order system including timelines on invoice cancellations for accounts payable
• Monitoring, approving and communicating staff hours and overtime expectations
• Understanding and ensuring the maintenance of all equipment and resources while continually validating the facility, grounds, equipment, tools, emergency systems, fire systems, sprinklers, etc.
• Assuring infection control and sanitation are properly planned, implemented and validated, including training staff, proper supplies and resources being available and effective communication
• An effective disaster preparedness program that includes regular training of staff, linkage to outside emergency agencies and agreements with outside vendors
• Assuring all environmental, housekeeping and laundry services meet or exceed legal requirements
• Safe, clean, secure and accessible home-like environment for residents, staff and visitors
• Promoting and setting expectations for ethical practice throughout facility
• Championing the mission, vision, values and strategic plans while integrating them into the daily operations of the facility
• Monitoring and advancing satisfaction of residents and their support networks through visibility in visits with residents and family, satisfaction surveys, mock inspections and attending daily stand up meetings
• Ensuring continual survey-readiness through training staff on protocol upon surprise inspections, reporting inspectors presence to all staff and survey team, ensuring staff cooperation with survey, supporting staff throughout the survey, responding timely to surveyor requests, responding quickly and thoroughly with Plan of Correction
• Following vulnerable adult policy and procedures timely, providing appropriate notifications where required to address and mitigate liability and risk
• Regular review of quality assurance systems (case mix)
• Meeting with and communicating necessary issues to the VP Operations such as purchase of major equipment, local policy change, staffing issues, etc.
• Servies as Compliance Officer and Abuse Coordinator
• Performs duties of HIPAA Compliance Officer to ensure adherence to privacy policies; working collaboratively with Health Information staff member and department directors to oversee resident rights concerning their identifiable health care information; monitoring the HIPAA tracking system, investigating complaints and ensuring proper consent and authorization forms are used
• If Administrator Designee, then ability to obtain above in timely manner and permission from the VP Operations
• 2+ years’ experience in long term care administration
• Leadership; achieves established goals through inspiration and loyalty of staff
• Excellent communication skills
• Business acumen; understands intertwining of departments and how resulting financial metrics demonstrate their effectiveness
• Resilience; ability to welcome constructive feedback, course correct and not take it personally
• Motivator; ability to make staff feel supported while ensuring accountability to work expectations
• Ability to actively listen, with the goal of understanding

· Plans of Care are drafted, implemented and maintained for every resident, based upon their INP

· Residents and their support network are regularly informed of their care, condition, and treatment

· Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance

· Recreation, events and programs are resident-centered and designed to meet INP

· Services from qualified vendors are available to meet the needs of residents

Continued

Staff

Administrator creates a culture of high employee satisfaction and competence through :

· Ensures recruitment, selection and orientation procedures are consistently practiced

Finance

Administrator actively tracks all financial operations of the facility ensuring fiscal soundness and supporting sustained success through :

Environment

Administrator ensures the facility’s physical environment complies with federal, state and local laws through :

· HIPAA compliant technology infrastructure and safeguards

Continued 

Management & Leadership

Administrators will ensure the efficient and compliant operation of the facility through :

Qualifications

Education & Experience 

· Bachelor’s degree in healthcare administration or related field

· Current state Nursing Home Administration license

Preferred

· Experience in both skilled nursing and assisted living communities

Required Skills & Abilities 

· Very high level of professionalism

· Compassionate leadership qualities

· Strong critical thinking skills and adaptability

· Personability; ability to get along with all personality types and inspire trust with residents, staff, family

· High emotional intelligence (EQ)

· Ability to clearly speak and proficiently write, read and understand English

· Ability to travel as needed; may include overnight stays

BENEFITS : At Campbell Street, we believe in taking care of our employees just as they care for others. We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Whether you're looking for great insurance options, financial security, or educational support, we’ve got you covered.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Long-Term & Short-Term Disability
• Paid Life Insurance Policy + Additional Voluntary Life Insurance
• Accident & Critical Illness Insurance
• Matching 401(k) Retirement Plan
• Same-Day Pay
• Tuition Reimbursement (Including payments toward existing student loans)
• Generous Paid Time Off (PTO)
• Employee Assistance Program (EAP)

At Campbell Street, your well-being, growth, and financial future matter —join us and experience the support you deserve!

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